Refund policy
Return & Refund Policy
Replacement (recommended) or refund
You can request for reshipment at no charge or refund if your item meets one of the following conditions:
- Production error: the final product is different from what you buy at our site (wrong size, wrong design, wrong print, wrong garment...).
- Bad quality: blurry print...
- Defective product (including damage during shipment).
- Lost package during shipment.
* For replacement: we will re-print and re-ship the same order you placed, so please remind that the processing time and delivery time will be the same as the first order.
* For refund: as this is an unexpected situation for both sides, we can only provide a refund up to 90% of your payment (10% has been used to cover the transaction fee and delivery fee so it can't be refunded).
How to request
Contact us within 3 days since you get your items and provide us necessary informations:
1. Your order/invoice ID
2. In case you get wrong item/ damaged item please send pictures of received products, errors and shipping label to help@funnypuffpet.com.
When we don't support refund or replacement
There are some conditions when we don't apply refund & reshipment policy.
- Wrong shipping address: In this case, the package will be returned to us and be donated upon receipt. So please double-check before you make a purchase to avoid this undesired situation
- Request to change design: We will not provide a refund or replacement if you would like a change in your design. We've already provided 12 hours since the order is placed for customers to modify design. After that, order will be sent to production and cannot be modified or cancelled.
If you have any other problems, feel free to contact us via contact@funnypuffpet.com.
Return
Note: Returning wrong/defective products is unnecessary.
FunnyPuffPet uses Print-on-demand service to fulfill customized orders. As a result, we don't accept any return for personalized products.
If the package was returned to our fulfillment centre due to an undeliverable address, remaining unclaimed or being refused/returned by you, it will be donated upon receipt.